Bed-Watching & Ward Support Services

Safe • Trauma-Informed • CQC Registered • Good Rated

VCare24 provides continuous 1:1 and 2:1 patient observation for hospitals, NHS Trusts, mental health units, CAMHS and social care services.

Our Bed-Watching Service ensures vulnerable individuals receive constant supervision, delivered by trained professionals who understand risk, safeguarding, trauma and mental health.

We support patients of all ages – children, young people, adults and older adults – during periods where close supervision is essential to keep them safe

We support individuals who may be:

At risk of absconding • At risk of self-harm • Experiencing mental health crisis • Under assessment • Vulnerable due to illness, trauma or capacity

Why Hospitals & Commissioners Choose VCare 24

Our service provides a safer, more consistent alternative to agency staffing — with robust training, leadership oversight and clear accountability.

What Our Service Provides

1:1 Observation

For individuals requiring dedicated continuous supervision.

2:1 High-Risk Support

Enhanced staffing ratios for complex behaviours or elevated risk.

Hospital Ward Support

Emergency departments, CAMHS wards, paediatrics, medical wards, MH units.

Mental Health Crisis Support

Calm, skilled and trauma-informed staff for emotionally distressed patients.

Safe Transitions & Transfers

From bed-watching to secure transport or community care settings.

Risk Management & De-Escalation

Proactive, compassionate management of behaviour and emotional distress.

Communication & Reassurance

Skilled in supporting patients experiencing confusion, fear, pain or trauma.

Who We Support

We provide bed-watching and continuous observation for individuals who are:

Our approach ensures both safety and dignity.

Our Approach to Observation

Trauma-Informed Practice

We understand the emotional needs behind behaviours and respond with empathy, patience and clarity.

Safety & Dignity

Bed-watching is delivered in a calm, respectful and professional manner, never intrusive or forceful.

Clear Reporting & Escalation

We integrate with clinical teams and follow hospital protocols, safeguarding pathways and risk assessments.

Skilled Behaviour Management

All staff are trained in:

PMVA Level 1 & 2
Trauma-informed de-escalation
Mental health awareness
Autism & ADHD
Safeguarding (Adults & Children)
Communication & rapport building
Managing challenging behaviour

GQC Registered - Good Rated

Our Bed-Watching Service is covered under our CQC-registration, ensuring:

Safe, regulated support
Professional oversight
Appropriate staffing
Clear management and governance
Quality assurance
Health & safety compliance
Staff training and supervision

Commissioners have full confidence in our service standards.

Benefits For Hospitals & Commisioners

Reduces pressure on ward staffing
Provides trained staff rather than untrained bank cover
Improves patient safety
Reduces incidents
Improves patient experience
Ensures consistent observation records
Reduces absconsions or harm
Supports discharge planning
Helps manage peaks in demand

Who We Work With

Referral & Deployment Process

Making a referral is simple:

Tel: 0800 599 9161
E: [email protected]

Provide Patient Details

Risk level, ward type, staffing ratio, observation purpose.

Staff Allocation

Trained staff matched to risk level and patient needs.

On-Site Deployment

Professional handover with clinical staff.

During Observation

Continuous monitoring, reassurance, safety management, incident reporting.

End-of-Shift Handover

Full report provided to clinical and commissioning teams.