Personal Care Services

Compassionate • Dignified • CQC Registered • Good Rated

VCare24 provides safe, supportive and person-centred personal care for children, young people and adults in their own homes, residential settings and community environments.

As a CQC registered provider (Rated GOOD), we deliver high-quality regulated care that promotes dignity, independence, emotional wellbeing and safety.

Personal Care Services

Our personal care services are delivered by skilled, trained and compassionate staff who understand the needs of vulnerable individuals, including those living with:

Autism • Learning disabilities • Mental health needs • Physical disabilities • Trauma histories • ADHD • Cognitive impairment • Complex care needs

Why Families & Commissioners Trust Us

Ensures our care meets national standards of safety, quality and leadership.

We understand behaviours, emotions and triggers — and respond with compassion, patience and skill.

We prioritise continuity — familiar staff with consistent routines.

All staff receive:
  • PMVA Level 1–2 Safeguarding (Children & Adults)
  • Autism & ADHD training
  • Mental health & crisis awareness
  • Trauma-informed practice
  • First aid
  • Communication & positive behaviour support
Care is always calm, respectful and led by the individual’s needs and preferences.
From 1-hour visits to full-day care or overnight support.
We uniquely support all age groups, including children and young people with complex needs.

What We Provide

Personal Hygiene & Washing Support

Respectful, sensitive support with washing, bathing, grooming and personal routines.

Dressing & Daily Preparation

Helping individuals feel comfortable and ready for the day ahead.

Community Access & Social Support

Accompanying individuals to appointments, activities, family visits and meaningful routines.

Meal Preparation & Eating Support

Encouragement, supervision or direct assistance with food and hydration.

Medication Prompts

Supporting safe medication routines (non-clinical prompts and reminders).

Mobility & Transfers

Safe movement support, positioning and ambulation assistance.

Night Sits & Overnight Support

Waking-night or sleep-in staff to keep individuals safe and supported overnight.

Respite & Short Break Support

Providing families and carers with breaks while ensuring continuity and stability for the individual.

Specialist Autism & LD Support

Structured, calm, consistent and sensory-aware care.

Emotional Support & Companionship

Building trusting relationships that improve emotional wellbeing and connection.

Our Care Approach

Person-Centred Planning

We involve individuals, families and professionals in creating a personalised care plan that respects preferences, identity and autonomy.

Holistic Support

We support the whole person — physical, emotional, social, sensory and communication needs.

Safeguarding First

All care is delivered with strong safeguarding oversight and full governance.

Outcome-Focused

We help individuals build routines, independence, stability and quality of life.

Who We Support

How To Request Personal Care

1
Contact Our Team
Create a request using our booking system
2
We Arrange an Assessment
Understanding needs, preferences, risks and routines.
3
Care Package Designed
Flexible support built around outcomes and personal goals.
4
Staff Matched & Introduced
Carefully selected staff based on skills and compatibility.
5
Care Begins
Regular reviews ensure care remains effective, dignified and safe.