VCare24 provides CQC registered urgent response, nationwide secure patient transport services, operating 24 hours a day for patients with a range of mental health disorders.
We work alongside the NHS and Health and Social Care professional nationally to tailor the right support for all our service users.
Based on a careful and considered assessment of patient needs, each journey is tailored around the individual. Our approach is based on de-escalation techniques to reduce patient anxiety and support the smooth transition of care. We do not used caged vehicles within our service.
Our secure transport staff are carefully selected, highly trained and enhanced DBS checked (every 2 years). At all times, we uphold the NHS 6Cs values for health and Social Care: Care, Compassion, Competence, Communication, Courage and Commitment.
As the demands on Mental Health services in the UK is fast growing, we want to do everything we can to support it. Therefore, we are dedicated to delivering very high standards of care throughout the NHS and private sectors 24 hours a day 365 days a year.
Our control room is staffed by experienced mental health professionals and open 24 hours a day for bookings, advice and queries. Please call: 08005 999161.
Secure transport services
We work UK-wide with NHS mental health trusts, acute trusts, private hospitals groups and local authorities, providing on-demand and contracted services. Our service is available to adults and young people of all ages who need secure transport. We use a modern fleet of comfortable Mercedes vehicles (all under 5 years old).
Our services cover (but are not limited to):
- High, medium and low security psychiatric settings
- 136 suite transfers
- Police stations
- A&E departments
- Outpatient appointments
Every person is to be treated with the dignity and respect which everyone deserves. Having mental health does not give someone the right to treat others differently from those with a physical injury. We do not believe in using caged vehicles for mental health patients; the skills, knowledge and experiences of our staff team means the minimum force is required when using our services.
With a person-centered approach at the core of our service, we ensure all care is tailored to the individuals needs and preferences using the core elements of The SIX Cs :–
We serve with compassion those with physical disabilities, learning disabilities, mental health needs and identified disorders, alongside criminal or ongoing Police investigations.
VCare24 specialises in the provision of bespoke individual packages, our teams can provide all levels of care that are required to meet the needs of individual care plans and this includes care for those who have a variety of individual needs and complex conditions.